If you’re unable to do a balance transfer on your Citibank card call us at 1(888)-388-4751. Firstly, you might have reached your credit limit, or your card may not be eligible for balance transfers. Additionally, your account must be in good standing; any past due payments can prevent balance transfers. Specific promotional offers might also have expiration dates or require minimum transfer amounts.

Another possible issue is that you’re attempting to transfer a balance from another Citi card, which typically isn’t allowed. Lastly, some balance transfers are subject to approval based on your creditworthiness.